Help
Quick answers. Still stuck? Write to hello@gladyouliked.com.
Buying a gift
How does a Glad You Liked gift work?
You choose a real experience or piece from a local maker in the city where the person lives, add a note, and send it. They get a gift page with everything, and redeem it in person with the maker.
Which cities?
Barcelona, Madrid and Tbilisi today. More cities are on the map as "opening soon".
Can I buy from another country?
Yes. You can be anywhere; the gift is used where the person lives.
What if I don't know what they'd like?
Send an open certificate with an amount to spend at one maker, or a Glad You Liked gift card: any amount, and they choose from any maker.
How is it paid?
By card, at checkout. Payments open at launch; for now the site is a preview you can try end to end.
How does the gift arrive?
By email, WhatsApp, or a link you send yourself, now or on a date you pick.
Receiving and redeeming
How do I use my gift?
Open your gift page, book with the maker, and show the QR code or say the code when you arrive. The maker scans it.
How long is it valid?
12 months from purchase.
Can I change it?
Yes. You can swap it for another maker in the same city at any time within the 12 months, up to the same value.
What if the maker closes?
You swap to another maker in the same city and we add a bonus to the value.
Can I split an open certificate?
Yes. Spend it over more than one visit with the same maker; the rest stays on your gift.
Group gifts and Secret Santa
How does a group gift work?
One person starts it and shares a link. Friends chip in online, can vote on the gift, and it arrives from everyone. Everyone in the group sees who gave what.
What if we don't raise enough?
The organiser can top up, pick something cheaper, or send an open certificate for the amount raised.
Can we run Secret Santa?
Yes. Share one link, we draw names secretly, and every gift arrives on the same day. Free to set up.
Refunds and unused gifts
Can I get a refund?
Yes, a full refund within 14 days of buying if the gift hasn't been redeemed. After that, it can still be swapped. See the terms.
What happens if a gift is never used?
After 12 months, the buyer gets its value back as Glad You Liked credit for another gift.
Makers
How do I list my studio?
Tell us about it on For makers. We reply within two working days and visit or call before your page goes live.
What does it cost?
Nothing to join. We keep 10% of each redeemed gift; nothing on gifts that are never used.
When am I paid?
After each gift is redeemed with you.
How do I check a gift at my door?
With the maker app at gladyouliked.com/maker: scan the guest's QR or type the code.